All Systems Operational

Uptime over the past 90 days. View historical uptime.
Fracttal ONE Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
IOT Fracttal ? Operational
90 days ago
99.77 % uptime
Today
Fracttal Website Operational
90 days ago
100.0 % uptime
Today
AWS Fracttal Database Server Status Operational
AWS Application Server Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 18, 2025
Fracttal One Service Access Degradation
Resolved - Between 20:10 UTC and 20:26 UTC, Fracttal One experienced intermittent access issues caused by a sudden and unexpected spike in concurrency across several core services. During this period, some users were unable to access the application, experienced slow response times, or encountered timeouts while performing operations.

The issue was fully mitigated by 20:26 UTC, and service performance has remained stable since.

⸻

Impact
• Intermittent access failures for a subset of users
• Slow response times across API endpoints
• Occasional HTTP 503/504 errors
• Degraded performance in login and dashboard initialization

No data integrity issues occurred. All stored information in AWS Europe (Paris) remained safe and unaffected.

⸻

Root Cause

A sudden increase in concurrent requests exceeded the expected capacity thresholds in one of the API layers responsible for authentication and initial workload distribution.

Key contributing factors:
1. A temporary saturation of application workers due to concurrency bursts.
2. Queue accumulation that caused slower processing and cascading delays.
3. Resource contention on specific tasks triggered by simultaneous requests.

The system’s autoscaling rules responded, but not quickly enough to absorb the initial load spike.

⸻

Mitigation Actions Taken
• Manually triggered scaling actions to increase available application workers.
• Redistributed traffic between service nodes to balance utilization.
• Cleared congested queues and reduced lock contention.
• Expanded concurrency thresholds to prevent similar saturation points.

Full service functionality was restored by 20:26 UTC.

⸻

Preventive Actions

To avoid recurrence, the following improvements will be implemented:
1. Increase worker pool capacity and adjust autoscaling triggers.
2. Optimize concurrency management inside the authentication and routing layer.
3. Expand monitoring thresholds and add alerts for early detection of saturation.
4. Introduce adaptive scaling policies for burst handling.
5. Evaluate further horizontal scaling of impacted services.
Nov 18, 15:00 GMT-05:00
Service Instability Due to Cloudflare Outage
Resolved - Cloudflare Update - Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network.

Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time.

At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete.
Nov 18, 13:17 GMT-05:00
Update - We are continuing to monitor for any further issues.
Nov 18, 13:16 GMT-05:00
Update - Cloudflare Update - We continue to see errors and latency improve but still have reports of intermittent errors. The team continues to monitor the situation as it improves, and looking for ways to accelerate full recovery.
Nov 18, 11:30 GMT-05:00
Monitoring - Cloudflare update: A fix has been implemented, and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Nov 18, 10:01 GMT-05:00
Identified - Start Time: Nov 18, 2025 – 11:48 UTC
Status: Monitoring
Impact: Intermittent access degradation

Description:
We are currently experiencing intermittent service instability on Fracttal One caused by an ongoing Cloudflare infrastructure incident affecting global connectivity. This issue may result in degraded performance, slow loading times, or temporary inability to access the platform for some users.

Cloudflare has confirmed internal service degradation and is actively working on remediation. As Cloudflare restores their services, stability on Fracttal One is progressively improving.

Data Integrity:
There is no risk to customer data. All information stored in our infrastructure on AWS Europe (Paris) remains safe, secure, and fully intact.
The incident affects access and network routing, not data storage or processing.

Next Steps:
Our team continues to monitor the situation closely. We will provide updates as Cloudflare progresses with their recovery actions.

Thank you for your patience and understanding.
Nov 18, 09:35 GMT-05:00
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

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