• Summary On Monday, January 12, and Wednesday, January 13, some users experienced slower-than-usual response times across the Fracttal platform during multiple periods throughout the day. The issue primarily impacted the web application and API performance, resulting in intermittent delays when loading data and completing certain actions.
• Impact
Users may have noticed slower loading times in the platform. Some actions may have taken longer to complete than usual. The service remained available, but responsiveness was degraded during affected periods.
• Timeline (UTC)
Jan 12: Intermittent periods of slowness observed during different hours of the day. Jan 13: Similar performance degradation occurred intermittently at different times, with elevated latency in some workflows. Mitigation actions were applied during the incident windows to stabilize performance.
• Root Cause The incident was caused by unexpected workload patterns that significantly increased system load and reduced overall responsiveness during peak usage periods.
• Resolution Our team implemented operational and configuration adjustments to reduce system pressure and improve platform responsiveness. Performance stabilized after these actions and continued monitoring confirmed recovery.
• Preventative Measures To prevent similar issues in the future, we are taking the following actions:
Improving monitoring and early detection for performance anomalies Optimizing key high-traffic workflows Strengthening safeguards to reduce the risk of performance degradation under peak load Reviewing internal thresholds and scaling strategies
• Customer Communication We appreciate your patience and understanding. If you continue experiencing slowness, please contact our support team so we can assist you promptly.